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Accessible Transportation

This Category contains information on what Accessible Transportation is available in Fife

Leven River Parks Community Engagement Development Plan:

Say Hello to Ice Cream Architecture on 15th May and keep up to date

Below is a note from Ice Cream Architecture that explains what they will be doing over the coming months in Levenmouth and surrounding localities.

The River Parks Project is working to create an accessible, attractive, and biodiverse public park and active travel network for the local communities of Levenmouth.  It is part of the wider Leven Programme of connected projects, to deliver environmental improvements for the river and the surrounding areas, making them great places to live, work and visit.  Click here for more information about the Leven Programme

Ice Cream Architecture (ICA) is creating a Community Engagement Plan, which will be co-produced with the local community and ensure that key decisions are informed by the people who will use the Leven River Parks.  As part of this, ICA will be facilitating a number of events and feedback sessions in the coming months, and they want to hear your thoughts.

Please leave your information here if you wish to hear more about opportunities and events happening to inform the Leven River Parks Community Engagement Plan.

What is is a free, worldwide map and database of disabled / handicap parking places.

Through the power of crowd-sourcing, and with your help, we are building the most comprehensive and most up to date collection of disabled / handicap parking locations in the world.

From this data you can print your own maps – searching for a specific area, town, street or even a particular attraction – or download the database to your SatNav and search on the road! Continue reading

What is on this page?

Who is this page for?

  • Individuals using a service

Which countries is it relevant to?

    •  England
    •  Scotland
    • Wales
Your rights when travelling by air

The Equality Act 2010 gave disabled people rights including in the areas of public transport and consolidated and expanded existing equalities legislation, including introducing a new public sector equality duty. Transport operators have a duty to proactively consider how they are going to effectively reduce the barriers for disabled people.

EU regulations: Air passengers rights

Under European law-Air passengers Rights, if you are disabled or have difficulty moving around you can receive assistance when you fly to, from and within Europe.

You do not need to be permanently or physically disabled to benefit from this service. In fact, anyone who has difficulty moving around, for example because of their disability, age or a temporary injury, can receive help when they fly. This may include help when travelling through an airport, boarding or disembarking an aircraft and during a flight.

Sometimes, however, the assistance you get may not meet your expectations or communication can break down. In some limited cases, your requirements may not be covered by the law.

You can find out more from our booklet Top tips for disabled and less mobile passengers – Your Passport to a Smooth Journey.

You can find out more from our free step-by-step guide ‘Your Rights to Fly

Last updated: 19 Feb 2019

The above information is from

Request assistance for your journey, two hours or more before you travel.

Our opening hours are 07:00 to 22:00, 7 days a week (except Christmas Day) for phone and online bookings. If you’re travelling early in the morning, make sure you book assistance before 22:00 the previous evening.

You can book assistance:

  • Online using this form
  • At any staffed station on our network – check opening times at your station
  • Free Assisted Travel Helpline: 0800 912 2901
  • Assisted Travel Textphone: 18001 0800 912 2 901 (for people who are hard of hearing)

If your journey goes beyond our network, and includes travel on other train operator services, we ask that you book assistance 24 hours before travelling so we can meet their notice period requirements.

More information about accessible travel can be found here

Book assistance online

We’ll verify your journey details, make sure we can fulfil your request and confirm arrangements via email. If you’ve provided your phone number, we’ll call you if we need to talk things through.

Fife Bus – Appointment Based Dial-a-Ride for the less able… 

03451 55 11 88

Alternatively, if you are deaf or hard of hearing…

Email: Text: 07985 737 018 (Please note this mobile does not accept Voice calls.)

Extract of information from Fife Council with some additional items…,-travel-and-parking/fife-bus

Fife bus – for people that are physically or mentally challenged

Please telephone the Fife Bus (An appointment based Dial as You Ride) office on 03451 55 11 88. For the deaf and hard of hearing…

Email: Text: 07985 737 018 (Please note this mobile does not accept Voice calls.)

But what is Fife Bus…

It is Fife Council’s Demand Responsive Transport Service (DRT), and it provides door-to-door transport for people who are unable to access mainstream public transport.

Theses minibuses have very low steps, or a passenger lift. This allows wheelchair to travel on the mini bus too.

The Council’s friendly driving staff are on hand, to allow our passengers to board and leave the bus. They will also help with you with wearing a seatbelt, if that is a challenge for you.

Who can use Fife Bus?                        

Anyone who has difficulty in using mainstream public transport due some form of reduced mobility. That is,

your reduced mobility may be:

  • physical,
  • mental,
  • or a sensory impairment,
  • and may be permanent or temporary.

What does it cost?                        

The service is free to use

Where can passengers go…

You can go anywhere within your permitted travel area. This is detailed in the Fife Bus Service by Town publication.

How do I use Fife Bus?

Firstly, you need to register before you can book a journey. Registration is quick and simple. Please telephone the Fife Bus office on 03451 55 11 88. Fife Buses friendly staff will talk you through the process and let you know if you qualify. Registrations will be accepted between 9 am and 4.30 pm

Alternatively, if you are deaf, have hearing loss or are speech impaired, you can make your bookings using Email or Text.

Email: Text: 07985 737 018*

*Please note this mobile does not accept Voice calls.

Additionally, If you have difficulty using the telephone, someone can call Fife Bus and register on your behalf. Once registered, Fife Bus will send out a welcome pack providing further details of the service and how you can use it.

What can I use it for?                        

You can use the service for any transport you require, for example:

  • going to the bingo or cinema
  • going to college
  • trips to friends
  • for leisure
  • for a visit to the park
  • visiting relatives
  • shopping trips, and…
  • Going to Work

Fife Council staff can also tell you which shopping centres have Shopmobility, who may be able to arrange:

  • a helper for you or
  • provide you with a scooter, or
  • a powered or…
  • manual wheelchair if needed.

What if I need a helping hand?                        

If you feel the support of a friend or family member would help, please bring them with you (just let us know when you book the bus). You can also bring your hearing or guide dog.

Where can I use the service

Fife Bus is a Fife-wide service, available across Fife 8am to 5:30pm (Mon to Sun). Bookings are only taken the day before travel, with Friday and Saturday bookings taken on a Thursday and Sunday and Monday bookings taken on a Friday. You can see what days the service is running in your area by looking at Fifebus Service by Town.

As with other public transport services, it will no longer be a mandatory requirement for passengers to wear a face covering whilst travelling with us. Fife Bus would, however, still strongly encourage their use at this time.

The Council will continue to review the Fifebus service in line with changing circumstances and any Government advice/measures and we will keep customers informed of any changes.

For further information about the service, please call the Council’s dedicated dial number – 03451 55 11 88 – anytime between 9:00am and 4:30pm, Monday to Friday. A trained member of Fife Council staff will take time to discuss with you the various services available in your area.

Contact Information

Telephone: 03451 55 11 88

Email: Text: 07985 737 018*

*Please note this mobile does not accept Voice calls.

By Post: Passenger Transport Services (DRT), Bankhead Central, Bankhead Park, Glenrothes, KY7 6GH

The below information is from:

Get 1 /3 off rail fares

If you’re travelling with a friend they can get the discount too.

£20 for a one year card can you afford to be without it? A three year card at £54 is also available (Prices at 29/08/2019)

To find out how to apply see the leaflet ‘Rail Travel Made Easy’ (available at stations) or contact us on:
Web Continue reading

Fife Council`s Access Policy and Standards 2003

Access Policy and Standards 2003 page Access Policy and Standards 2003 page on toilets

I tried to see if there is an update to the 2003 version but the only thing I could find is:

Making Fife’s Places Planning Policy Guidance – buildings, green infrastructure, and streets [August 2015]

This document sets out Fife Council’s expectations for the design of development in Fife.

It explains the role of good design in creating successful places where people will want to live work and play through an integrated approach to buildings, spaces and movement.

This document covers:

All types of development except wind farms and minerals. This includes:

  • Proposals incorporating existing buildings/ townscape
  • Proposals affecting designations in the historic environment [listed buildings, Conservation Areas, Scheduled Ancient Monuments] including their 
  • Making Fife’s Places Planning Policy Guidance – buildings, green infrastructure, and streets [August 2015] Image of a pagesettings · Proposals affecting designated nature conservation sites · Proposals for locations in the countryside, edge of settlement and within settlements

This document is intended to be used by:

  • Designers and investors preparing planning applications for new development;
  • Fife Council officers [Development Management and others] and elected members who take decisions on planning applications; and
  • Communities in Fife

This document replaces:

  • Green Infrastructure SPG
  • Fife Masterplans Handbook
  • Creating a Better Fife: Fife Urban Design Guide
  • Fife Sustainability Checklist · Public Art SPG
  • Fife Council Transportation Development Guidelines Supplementary Designing Streets Guidance

Status of this document: This document is a material consideration in the determination of planning applications.

Once the Local Development Plan – FIFEplan is adopted this document will be finalised taking into account any changes that may result from the Local Development Plan examination. The document will then be submitted to Scottish Ministers before becoming statutory Supplementary Guidance as part of the Development Plan.



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