Request assistance for your journey, two hours or more before you travel.
Our opening hours are 07:00 to 22:00, 7 days a week (except Christmas Day) for phone and online bookings. If you’re travelling early in the morning, make sure you book assistance before 22:00 the previous evening.
You can book assistance:
- Online using this form
- At any staffed station on our network – check opening times at your station
- Free Assisted Travel Helpline: 0800 912 2901
- Assisted Travel Textphone: 18001 0800 912 2 901 (for people who are hard of hearing)
If your journey goes beyond our network, and includes travel on other train operator services, we ask that you book assistance 24 hours before travelling so we can meet their notice period requirements.
Book assistance online
We’ll verify your journey details, make sure we can fulfil your request and confirm arrangements via email. If you’ve provided your phone number, we’ll call you if we need to talk things through.