Accessing services
Leven River Parks Community Engagement Development Plan:
Say Hello to Ice Cream Architecture on 15th May and keep up to date
Below is a note from Ice Cream Architecture that explains what they will be doing over the coming months in Levenmouth and surrounding localities.
The River Parks Project is working to create an accessible, attractive, and biodiverse public park and active travel network for the local communities of Levenmouth. It is part of the wider Leven Programme of connected projects, to deliver environmental improvements for the river and the surrounding areas, making them great places to live, work and visit. Click here for more information about the Leven Programme
Ice Cream Architecture (ICA) is creating a Community Engagement Plan, which will be co-produced with the local community and ensure that key decisions are informed by the people who will use the Leven River Parks. As part of this, ICA will be facilitating a number of events and feedback sessions in the coming months, and they want to hear your thoughts.
Please leave your information here if you wish to hear more about opportunities and events happening to inform the Leven River Parks Community Engagement Plan.
The Scottish Community Development Centre has released new support materials have been produced to accompany the revised National Standards for Community Engagement. Developed in partnership with Glasgow Disability Alliance (GDA), the National Standards for Community Engagement are now in the following accessible formats:
• Easy Read version of the National Standards for Community Engagement
• Easy Read – plain large print (18pt) of the National Standards for Community Engagement
• Easy Read – plain large print (24pt) of the National Standards for Community Engagement
• Audio version (MP3) of the National Standards for Community Engagement
• A braille version of the National Standards for Community Engagement is also available on request.
View and download the accessible versions by clicking here. For more information or further support around accessible versions of the Standards, please contact Paul Nelis at SCDC on 0131 248 1924 or e-mail paul@scdc.org.uk.
From Fife Centre for Equalities e-bulletin June 2017
The below information is from http://www.healthcareimprovementscotland.org/our_work/standards_and_guidelines/stnds/neurological_care_standards.aspx
General standards for neurological care and support
It is estimated that as many as a million adults in Scotland are living with a wide range of complex and life-changing neurological conditions such as Parkinson’s disease, epilepsy, and Huntington’s disease, as well as those affected by cerebral palsy, brain injury, nerve and muscle disorders. Neurological disease can affect people in different ways; no two people living with a neurological condition are the same. People should expect to receive the same high quality service from the health and social care organisations that support them, regardless of their condition, geographical location or individual circumstances. Continue reading
The below information is from http://www.healthcareimprovementscotland.org/our_work/standards_and_guidelines/stnds/opah_standards.aspx
Care of older people in hospital standards
Everyone using healthcare services in Scotland is entitled to the same level of care regardless of their age, however, it is recognised that older people are admitted more often to hospital, and can face problems not experienced by other user groups.
We have developed standards to support staff and ensure the highest standards for the care of older people in hospital presenting with an acute episode, wherever healthcare is delivered.
These standards supersede the 2002 Clinical standards for older people in acute care. Continue reading
Brian Rosie of the Adult Protection Committee advised us about a text alert system he uses on his bank account. We asked Lisa Marriage from the Community Protection Team of the Royal Bank of Scotland (RBS) for more information. The Royal Bank of Scotland have been working with the Scottish Business Resilience Centre on ways to tackle financial harm. Continue reading
The Below Article is from https://www.careinspectorate.com/index.php/complaints
One of the most important ways for us to make sure care services improve is by listening to your concerns. These may be about a care service or about the Care Inspectorate.
For more information, you can read unhappy about a care service?
‘How we deal with concerns and complaints‘ explains the process.
How to make a complaint
Registered care service
If you are not happy with the level of care you or someone you care for is receiving, we would encourage you to first of all speak to the care service itself about your concerns. This is often the quickest way to resolve a problem.
However, you can choose to complain directly to us by either:
- filling in our complaints form online
- calling us on 0345 600 9527
- emailing us at concerns@careinspectorate.gov.scot
- writing to any of our offices.
Whichever method you use to, we will deal with your complaint following ‘How we deal with concerns and complaints‘.
In summary, this means we will:
- acknowledge that we have received your complaint within three working days
- aim to complete the investigation within 40 working days
- let you know if we think there will be a delay and give you the reasons for the delay
- let you know our findings and the outcome of the complaint.
If you are unhappy with the outcome, you have the right to ask the Scottish Public Services Ombudsman (SPSO) to look into our decision. The SPSO website has information on making a complaint and the types of complaints it looks at. They are the final stage for handling complaints about public services in Scotland.
Other organisations
Local authority social work departments: you need to contact the local authority and ask about their complaints procedure.
NHS hospital or clinic: you need to contact the local NHS board.
Independent health service or hospice: contact Healthcare Improvement Scotland.
If you want to raise a concern about a specific individual (or individuals) working in a care service – rather than the service itself – the Scottish Social Services Council (SSSC) may be able to help. The SSSC regulates a wide range of social care workers: www.sssc.uk.com. The SSSC can only consider concerns about workers who are registered or applying to register with it. You can check if a worker is registered by searching the Register or by calling the SSSC on 0345 603 0891.
The Above Article is from https://www.careinspectorate.com/index.php/complaints
PDF Procedure for Handling Complaints – Care Inspectorate
More Information and the below article can be found at https://www.careinspectorate.com/index.php/type-of-care Services we regulate, check and inspect
We regulate and inspect care services in Scotland to make sure that they meet the right standards. We also jointly inspect with other regulators to check how well different organisations in local areas work to support adults and children. You can find out more about each of the care services that we regulate here.
You can also read more about our joint inspections of services for children and young people and our joint inspections of services for adults within the professionals area of our website.
Childminding
Childminders are professional childcare workers who work from their own homes to provide a childcare service for other people’s children in a family setting.
Daycare of Children
Day care is care provided for infants and toddlers, pre-schoolers and school-aged children in a centre-based facility, such as a nursery, playgroup or afterschool club.
Care homes for adults
There are no legal differences between residential homes and nursing homes. They are all care homes and can be more flexible about the services they offer. They can meet all aspects of your accommodation, support and care including nursing and end-of-life care.
Care at home
Care at home makes sure that as many people as possible are supported in their own homes. The care at home service can touch on all aspects of your daily life in your own home.
Support services
These fall under the heading of day care and can be offered within a care home, centre or to those provided directly in the community and not based in a centre. Support services can help with people who need support with very complicated need to people who need time-limited support at various times.
Housing support
Housing support covers a range of activities that allow you to maintain your accommodation, meet your duties and responsibilities as a tenant and get involved in the local community.
More Information and the above article can be found at https://www.careinspectorate.com/index.php/type-of-care
Find a Care Service https://www.careinspectorate.com/index.php/care-services
As the above says, if you are looking for a Care Service lick on the above link. It will take you to The Care Inspectorate (Scotland) page containing different search parameters to help you find what you are looking for.
The below information is from https://www.fifedirect.org.uk/topics/index.cfm?fuseaction=service.display&objectid=02968055-04A6-4669-9143-9B730A3ABB46 31/08/2019
Demand responsive transport
As part of Fife Council’s Transportation Services, Demand Responsive Transport provides wheelchair-accessible transport free-of-charge to individuals in the community who have difficulty accessing mainstream public transport.
These services are commonly known as Dial-a-Ride and Ring & Ride.
Dial-a-Ride
Dial-a-Ride is a free shopping service for people who have difficulty using conventional public transport. This is a minibus service that will pick you up from your home address and take you to a major shopping centre within your local area. Please contact us for a timetable for your area which shows the day(s) and time(s) you can travel.
All our buses are easily accessed by very low steps or a lift. The driver is always on hand to help you and will assist you on and off the bus if required.
We can also tell you which shopping centres have ‘Shopmobility‘ (takes you to an external site) who may be able to arrange a helper for you. A friend can travel with you as a companion and they too will travel free. You can bring your hearing or guide dog.
Passengers wishing to travel must book their journeys before their day of travel by telephoning
03451 55 11 88 between 9.00 am and 2.30 pm Monday to Friday.
Bookings will normally be accepted up to 14 days in advance.
Ring & Ride
This is a door-to-door service that you must call and book in advance. The bus will call at your door and will take you anywhere within the local area.
All our buses have very low steps or a lift. The driver is always on hand to help you and will assist you on and off the bus if you want.
Ring & Ride currently operates within the following areas:
- Kirkcaldy
- Levenmouth – (Leven/Buckhaven/Methil/Methilhill, Kennoway, Windygates)
- Dunfermline (including Rosyth)
- Glenrothes
You can travel anywhere within your area. Unfortunately, you cannot use Ring & Ride to travel between different areas of Fife. For example, you cannot travel from Kirkcaldy to Dunfermline, using the Ring & Ride, however we can provide you with transport to an interchange point to allow you onwards travel. This may help when trying to access, for example, hospital appointments out with your area.
Who can use Ring & Ride?
If it is difficult for you to use normal buses then call us. Your difficulty may be permanent or temporary, physical, mental or sensory.
Where can I go?
You can go anywhere you want, as long as it is within your area.You may want to go shopping, visit relatives and friends, go to work or to college, go to the cinema or bingo or just visit the park. Please see the attached leaflet for your area in the publications section at the bottom of the page.
When can I travel?
| Operating Area | Travel Time from | Travel Time to |
| Kirkcaldy | 8.40am | 10.00pm |
| Levenmouth | 8.40am | 10.00pm |
| Dunfermline | 8.00am | 10.00pm |
| Glenrothes | 8.00am | 10.00pm |
What if I need a helping hand?
If you feel the support of a friend or family member would help please bring them with you. You can also bring your hearing or guide dog.
What does it cost?
Once registered you can travel free.
How do I use Ring & Ride?
We need you to register before you can book a journey. Registration is quick and simple, all you need to do is telephone the Ring & Ride office on 03451 55 11 88. Registrations will be accepted between 11.00 am and 2pm.
Telephone the booking office on 03451 55 11 88 and tell us where and at what time you want to travel. Our booking office is open Monday to Friday from 9.30am to 2.30pm.
The list below shows the day you need to call us to book your trip:
| To travel on: | Book your trip on: |
| Sunday | Friday |
| Monday | Friday |
| Tuesday | Monday |
| Wednesday | Tuesday |
| Thursday | Wednesday |
| Friday | Thursday |
| Saturday | Thursday |
Please use the contact details below for any further information on these services. A trained member of staff will take time to discuss with you the various services available within your area.
Ring & Ride
Tel: 03451 55 11 88
By Post: Rothesay House Rothesay Place Glenrothes Fife KY7 5PQ
The Non-Executive Bills Unit’s Explanatory Notes (see General Note: Explanatory Notes) say: ”
The Act will lead to all disabled street parking places becoming enforceable. The general approach of the Act is to impose a duty on local authorities, in particular circumstances, to exercise its power to make a particular kind of order under either section 45 (street parking places) or section 35 (off-street parking places) of the Road Traffic Regulation Act 1984 (the 1984 Act). The Act does not amend the 1984 Act itself in any way. These kinds of orders which the local authorities are to be required to make are already open to them under the 1984 Act. The powers under the 1984 Act are not affected; rather, this Act separately imposes a duty to exercise those powers in particular circumstances. Once the duty under this Act is triggered, the provision as to procedure and enforcement etc. is that applicable under the 1984 Act.” Continue reading