Accessability info and advice

The Scottish Community Development Centre has released new support materials have been produced to accompany the revised National Standards for Community Engagement. Developed in partnership with Glasgow Disability Alliance (GDA), the National Standards for Community Engagement are now in the following accessible formats:


•    Easy Read version of the National Standards for Community Engagement
•    Easy Read – plain large print (18pt) of the National Standards for Community Engagement 
•    Easy Read – plain large print (24pt) of the National Standards for Community Engagement
•    Audio version (MP3) of the National Standards for Community Engagement 
•    A braille version of the National Standards for Community Engagement is also available on request. 

View and download the accessible versions by clicking here. For more information or further support around accessible versions of the Standards, please contact Paul Nelis at SCDC on 0131 248 1924 or e-mail paul@scdc.org.uk.

From Fife Centre for Equalities e-bulletin June 2017

The below information is from http://www.healthcareimprovementscotland.org/our_work/standards_and_guidelines/stnds/neurological_care_standards.aspx

General standards for neurological care and support

It is estimated that as many as a million adults in Scotland are living with a wide range of complex and life-changing neurological conditions such as Parkinson’s disease, epilepsy, and Huntington’s disease, as well as those affected by cerebral palsy, brain injury, nerve and muscle disorders. Neurological disease can affect people in different ways; no two people living with a neurological condition are the same. People should expect to receive the same high quality service from the health and social care organisations that support them, regardless of their condition, geographical location or individual circumstances. Continue reading

The below information is from http://www.healthcareimprovementscotland.org/our_work/standards_and_guidelines/stnds/opah_standards.aspx

Care of older people in hospital standards

Everyone using healthcare services in Scotland is entitled to the same level of care regardless of their age, however, it is recognised that older people are admitted more often to hospital, and can face problems not experienced by other user groups.  

We have developed standards to support staff and ensure the highest standards for the care of older people in hospital presenting with an acute episode, wherever healthcare is delivered. 

These standards supersede the 2002 Clinical standards for older people in acute care. Continue reading

http://www.healthcareimprovementscotland.org/

About us

We are Healthcare Improvement Scotland, an organisation with many parts and one purpose – better quality health and social care for everyone in Scotland.

We have five key priorities. 

These are areas where we believe we can make the most impact and where we focus our efforts and resources.

  • Enabling people to make informed decisions about their care and treatment.
  • Helping health and social care organisations to redesign and continuously improve services.
  • Provide evidence and share knowledge that enables people to get the best out of the services they use and helps services improve.
  • Provide quality assurance that gives people confidence in the services and supports providers to improve.
  • Making the best use of resources, we aim to ensure every pound invested in our work adds value to the care people receive.

Continue reading

 Brian Rosie of the Adult Protection Committee advised us about a text alert system he uses on his bank account. We asked Lisa Marriage from the Community Protection Team of the Royal Bank of Scotland (RBS) for more information. The Royal Bank of Scotland have been working with the Scottish Business Resilience Centre on ways to tackle financial harm. Continue reading

The Below Article is from https://www.careinspectorate.com/index.php/complaints

One of the most important ways for us to make sure care services improve is by listening to your concerns. These may be about a care service or about the Care Inspectorate. 

For more information, you can read unhappy about a care service? 


How we deal with concerns and complaints‘ explains the process.

How to make a complaint

Registered care service

If you are not happy with the level of care you or someone you care for is receiving, we would encourage you to first of all speak to the care service itself about your concerns. This is often the quickest way to resolve a problem. 

However, you can choose to complain directly to us by either:

Whichever method you use to, we will deal with your complaint following ‘How we deal with concerns and complaints‘.

In summary, this means we will:

  • acknowledge that we have received your complaint within three working days
  • aim to complete the investigation within 40 working days
  • let you know if we think there will be a delay and give you the reasons for the delay
  • let you know our findings and the outcome of the complaint.

If you are unhappy with the outcome, you have the right to ask the Scottish Public Services Ombudsman (SPSO) to look into our decision. The SPSO website has information on making a complaint and the types of complaints it looks at. They are the final stage for handling complaints about public services in Scotland.

Other organisations

Local authority social work departments: you need to contact the local authority and ask about their complaints procedure. 

NHS hospital or clinic: you need to contact the local NHS board.

Independent health service or hospice: contact Healthcare Improvement Scotland.

If you want to raise a concern about a specific individual (or individuals) working in a care service – rather than the service itself – the Scottish Social Services Council (SSSC) may be able to help. The SSSC regulates a wide range of social care workers: www.sssc.uk.com. The SSSC can only consider concerns about workers who are registered or applying to register with it. You can check if a worker is registered by searching the Register or by calling the SSSC on 0345 603 0891.

The Above Article is from https://www.careinspectorate.com/index.php/complaints

PDF Procedure for Handling Complaints – Care Inspectorate

More Information and the below article can be found at https://www.careinspectorate.com/index.php/type-of-care Services we regulate, check and inspect

We regulate and inspect care services in Scotland to make sure that they meet the right standards. We also jointly inspect with other regulators to check how well different organisations in local areas work to support adults and children.  You can find out more about each of the care services that we regulate here.

You can also read more about our joint inspections of services for children and young people and our joint inspections of services for adults within the professionals area of our website.


Childminding

Childminders are professional childcare workers who work from their own homes to provide a childcare service for other people’s children in a family setting. 

READ MORE


Daycare of Children

Day care is care provided for infants and toddlers, pre-schoolers and school-aged children in a centre-based facility, such as a nursery, playgroup or afterschool club.

READ MORE


Care homes for adults

There are no legal differences between residential homes and nursing homes. They are all care homes and can be more flexible about the services they offer. They can meet all aspects of your accommodation, support and care including nursing and end-of-life care.

READ MORE


Care at home

Care at home makes sure that as many people as possible are supported in their own homes. The care at home service can touch on all aspects of your daily life in your own home.

READ MORE


Support services

These fall under the heading of day care and can be offered within a care home, centre or to those provided directly in the community and not based in a centre. Support services can help with people who need support with very complicated need to people who need time-limited support at various times.

READ MORE


Housing support

Housing support covers a range of activities that allow you to maintain your accommodation, meet your duties and responsibilities as a tenant and get involved in the local community.

READ MORE


More Information and the above article can be found at https://www.careinspectorate.com/index.php/type-of-care

Definition of disability under the Equality Act 2010 Can be found at https://www.gov.uk/definition-of-disability-under-equality-act-2010

A physical or mental impairment which has an effect on his or her ability to carry out normal day to day activities. The effect must be:


  • Substantial; and

  • Long-term; and

  • Adverse.

  • Meaning of disability

    • From December 2005 someone with cancer, HIV or MS will be deemed to be disabled.
    • Previously had to have some effect on them but now from the point of diagnosis.
    • Removes the requirement that a mental illness must be “clinically well recognised

The below information can be found at https://dera.ioe.ac.uk/6466/1/code_of_practice__revised__for_providers_of_post-16_education_and_related_services__dda_.pdf

If you are a disabled student or prospective student and think you have been discriminated against, you may be able to challenge this under the Disability Discrimination Act 1995 (DDA).


The DDA gives disabled students rights in their access to colleges, universities and other providers of Post-16 education. Your rights in education have been introduced in three stages:

  • Since 1 September 2002 it has been against the law for education providers to treat you less favourably for a reason related to your disability or to fail to make reasonable adjustments to prevent you being placed at a substantial disadvantage.

  • Since 1 September 2003 education providers have had to provide auxiliary aids and services as part of the reasonable adjustments duty

  • Since 1 September 2005 education providers have had to make reasonable adjustments to their premises where there are physical features that are placing you at a substantial disadvantage.

There is a Code of Practice for Post-16 education providers about the DDA. It is taken into account by the courts and it guides disabled people and service providers on how reasonable adjustments should be made.

The above information can be found at https://dera.ioe.ac.uk/6466/1/code_of_practice__revised__for_providers_of_post-16_education_and_related_services__dda_.pdf